1. RETURN ELIGIBILITY:
1.1. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
1.2. Certain items are exempt from being returned. These include perishable goods, gift cards, downloadable software products, and personal care items.
2. INITIATION OF RETURNS:
2.1. To initiate a return, please contact our dedicated Return Support team at returns@elegantdistributor.com within 30 days of receiving your purchase. Clearly state the reason for your return and provide necessary details such as your order number, item description, and condition.
2.2. Once your return request is approved, you will receive instructions on how to proceed with the return.
3. SHIPPING OF RETURNED ITEMS:
3.1. Customers are responsible for the cost of shipping returned items unless the return is due to an error on our part or a defective product.
3.2. We recommend using a trackable shipping service for returns to ensure the safe and documented delivery of your item.
4. INSPECTION & APPROVAL:
4.1. All returned items will undergo a thorough inspection to verify eligibility for a refund or exchange.
4.2. We reserve the right to deny a return if the item does not meet the eligibility criteria or if it is damaged due to misuse, neglect, or improper handling.
5. REFUND PROCESS:
5.1. Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
5.2. If approved, your refund will be processed, and a credit will be applied to your original method of payment within a reasonable timeframe.
6. EXCHANGES:
6.1. Exchanges are subject to availability. If the requested item is not available, a refund will be issued instead.
6.2. To initiate an exchange, follow the same process as outlined for returns and specify the desired replacement item.
7. DAMAGED OR DEFECTIVE ITEMS:
7.1. If you receive a damaged or defective item, please contact our Customer Support team at support@elegantdistributor.com within 7 days of receiving your order. Include photographs of the damaged or defective item for our records.
7.2. We will provide instructions on how to return the item, and upon receipt, we will issue a replacement or a refund, as per your preference.
8. POLICY COMPLIANCE
8.1. By initiating a return, you agree to comply with the terms outlined in this Returns & Refund Policy.
8.2. ELEGANT DISTRIBUTOR AND IT SERVICES LLC reserves the right to update or modify this policy at any time. Any changes will be effective upon posting on our website.